Terms of Use
This is a courtesy translation. The Italian version of this document is the legally binding one; in the event of any discrepancy, the Italian text prevails.
Thank you for using Balance.
These Terms of Service ("Terms") govern access to and use of the website. Please read these Terms carefully and contact us if you have any questions.
By accessing or using Balance, you agree to be bound by these Terms, our Privacy Policy and our Cookie Policy.
In plain terms
Every company has its own terms. These are ours.
1. Our service
Balance is an online application that helps you manage events, particularly weddings. To provide the Service, we need to be able to identify you and your devices.
In plain terms
Balance helps you through the organisational and creative side of your wedding.
2. Use of Balance
Who may use Balance
You may use Balance only if you can lawfully enter into a binding contract with Balance, and only in compliance with these Terms and all applicable laws. When you create your Balance account you must give us accurate and complete information. Use of or access to Balance by anyone under 13 is not permitted. If you reside in the EEA, you may use Balance only if you have reached the age at which you can consent to the processing of data under the laws of your country, or if you can provide us with verifiable consent from your parent or legal guardian to your use of Balance. Balance is a web application: we release the updates, and these Terms apply to all of them.
The licence we grant you
Subject to these Terms and our policies, we grant you a limited, non-exclusive, non-transferable and revocable licence to use the Service.
In plain terms
You can use Balance only if you are over 13, or older where local law requires it.
3. Copyright policy
We have adopted and implemented the Balance Copyright Policy in accordance with the Digital Millennium Copyright Act and other applicable copyright laws.
In plain terms
We respect copyright. You must do the same.
4. Security
We take the security of our users seriously. Although we work to protect your content and your account, Balance cannot guarantee that unauthorised third parties will never defeat the security measures in place. Please keep your password secure. Notify us immediately of any compromise or unauthorised use of your account.
5. Fair use of storage
Balance sets no limit on storage: you can upload the documents, images and working files your events need, without having to keep count. The storage is there for the work you do in Balance, not for general-purpose archiving: keeping or distributing files that have nothing to do with your events is not covered by your subscription.
If we notice a pattern of use that is very different from this, we will get in touch with you first. No limit is ever applied automatically, and we will not delete anything without telling you.
In plain terms
Upload what you need for your work, without counting megabytes. Do not use Balance as a hard drive for things that have nothing to do with your events. If something does not look right to us, we will talk to you first.
6. Third-party links, sites and services
Balance may contain links to third-party websites, advertisements, services, special offers or other events or activities that Balance does not own or control. We do not endorse, and accept no responsibility for, any such third-party sites, information, materials, products or services. If you access third-party websites, services or content through Balance, you do so at your own risk. You agree that Balance has no liability arising from your use of, or access to, third-party websites, services or content.
In plain terms
Balance contains links to content outside Balance. Much of it is very good, but we are not responsible for it when it is not.
7. Activation, refusal and termination of the Service
Activation
Activation of a free trial, of an account or of a subscription is not automatic: your request constitutes an offer, and the contract is concluded only upon our confirmation. Leyden S.r.l. reserves the right to refuse an activation request, or not to act upon it, at its own discretion and without any obligation to give reasons, in particular where it has grounds to believe that the request comes from a competitor or from someone acting on a competitor's behalf, that it is intended to examine, replicate, reproduce or circumvent Balance, the working method it embodies or its contents, or that you have already had a free trial, including under a different identity or a different email address.
You have no right to be granted a free trial, and a refusal does not entitle you to any compensation. If you have already made a payment, we will refund it in full within 14 days.
Suspension and termination
We may suspend or withdraw your access immediately and without notice if you breach these Terms, if the way you use Balance puts the Service, other users or the security of the data at risk, or if you infringe our intellectual property rights. In those cases no refund is due.
Outside those circumstances, we may terminate the relationship at any time, at our discretion, where we consider it appropriate in order to protect the product, the method, our intellectual property or our commercial interests. In that case we will give you 30 days' notice, we will refund the subscription fee already paid and not used, calculated pro rata temporis, and we will guarantee you the possibility of exporting your data before the account is closed.
If you are a consumer under the law of the country where you live, nothing above limits the statutory rights that law gives you.
In plain terms
We decide who gets access to Balance, and we are not obliged to explain why we say no — least of all to someone who wants in so as to copy the method. If we have already accepted you and we are then the ones who decide to close, we tell you a month in advance, we give you back the money for the period you have not used, and we let you take your data with you. If instead it is you who breaks the rules, we close straight away.
8. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, BALANCE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, NOR FOR ANY LOSS OF PROFITS OR REVENUE, WHETHER INCURRED DIRECTLY OR INDIRECTLY, NOR FOR ANY LOSS OF DATA, USE, GOODWILL OR OTHER INTANGIBLE LOSS ARISING FROM (A) YOUR ACCESS TO OR USE OF THE SERVICE, OR INABILITY TO ACCESS OR USE THE SERVICE, (B) ANY THIRD-PARTY CONDUCT OR CONTENT RELATING TO THE SERVICE, INCLUDING, BY WAY OF EXAMPLE, DEFAMATORY, OFFENSIVE OR UNLAWFUL CONDUCT OF OTHER USERS OR THIRD PARTIES, OR (C) UNAUTHORISED ACCESS TO, USE OF OR ALTERATION OF YOUR TRANSMISSIONS OR YOUR CONTENT. IN NO EVENT SHALL THE TOTAL AGGREGATE LIABILITY OF BALANCE FOR ALL CLAIMS RELATING TO THE SERVICE EXCEED ONE HUNDRED EUROS (EUR. €100.00).
If we cause you damage and you are an EEA consumer, the above does not apply to you. Instead, the liability of Balance shall be limited to foreseeable damage caused by the breach of material contractual obligations typical of this type of contract. Balance is not liable for damage arising from a non-material breach of any other applicable duty of care. That limitation of liability shall not apply to any statutory liability that cannot be limited, to any liability for death or personal injury caused by our negligence or wilful misconduct, or to exclude our liability for anything we have expressly promised you.
In plain terms
We are building the best service we can for you, but we cannot promise you it will be perfect. There are several things we are not responsible for. If you think otherwise, let us sort the problem out like grown-ups.
9. Governing law and jurisdiction
These Terms are governed by the laws of Italy, without regard to conflict of laws principles.
If you are not an EEA consumer, the courts of Brescia, Italy, shall have exclusive jurisdiction over all disputes arising out of or in connection with this agreement.
If you are an EEA consumer, this does not deprive you of any protection you have under the applicable law of the country in which you live, or of access to the courts of that country.
In plain terms
If you want to take us to court, you will have to do so in Italy — in Brescia, to be precise.
This applies if you are a business customer in the EEA, but not if you are a consumer. If you are an EEA consumer, you can bring proceedings in the courts of your own country and rely on the law of that country.
10. General terms
Notice procedures and changes to these Terms
We reserve the right to determine the form and the means by which we send you notices, and you agree to receive legal notices in electronic form, should we opt to do so. We may revise these Terms from time to time, and the most up-to-date version will always be published on our website. If a revision is, at our discretion, material, we will notify you. By continuing to access or use Balance after the revisions come into force, you agree to be bound by the new Terms. If you do not accept the new terms, you must stop using Balance.
In plain terms
If we make material changes to these Terms, we will notify you. If you do not agree with the new Terms, you must stop using Balance.
Assignment
You may not transfer or assign these Terms, or any rights or licences granted under them. Balance may transfer or assign them without restriction. Any attempted transfer or assignment in breach of these Terms is void.
If you are an EEA consumer, Balance may transfer this agreement, and any rights and licences granted under it, to a third party. Should such a transfer take place, you are entitled to withdraw from the agreement with immediate effect by deactivating your account. Balance will give you reasonable notice of any such transfer.
Entire agreement and severability
These Terms, together with the Privacy Policy and any amendment and additional agreement you may enter into with Balance, shall constitute the entire agreement between you and Balance in relation to the Service. Should any provision of these Terms be held invalid, it shall be deleted or limited to the minimum extent necessary, and the remaining provisions of these Terms shall continue in full force and effect.
No waiver
No waiver of any provision of these Terms shall be deemed a further or continuing waiver of that provision or of any other provision. Any failure by Balance to assert a right or enforce a provision of these Terms shall not constitute a waiver of that right or provision.
The parties
These Terms form a contract between you and LEYDEN S.R.L., the company that created Balance, whose registered office is in Lonato del Garda, BS, Italy.
In plain terms
Who you are dealing with depends on where you live.
11. Your clients' data
When you upload personal data relating to other people to Balance — your clients, their guests, your suppliers — you are the controller of that data, and we process it on your behalf. This relationship is governed by the Data Processing Agreement, which forms an integral part of these Terms. By accepting these Terms, you also accept that agreement.
In plain terms
Your couples' data and their guests' data remains yours. We look after it on your behalf, and how we do that is set out in a separate agreement.
In force since 1 April 2025. Last revised: 24 August 2026.